Refund policy

30-day returns

We accept returns of unopened, unused items in their original packaging within 30 days of delivery. For hygiene and safety reasons, opened skincare products cannot be returned unless faulty.

How to start a return

Email support@miraclecareproducts.com with your order number and reason for return.

We will reply with return instructions and the return address.

Once the item is received and inspected, your refund will be issued to your original payment method within 5–10 business days.

Return shipping costs are the customer's responsibility unless the item arrived damaged, faulty or incorrect.

Damaged, faulty or incorrect items

If anything is wrong with your order, contact us within 7 days of delivery with a photo of the item and packaging. We will send a replacement or issue a full refund — including shipping — at no cost to you.

Late or missing refunds

If you haven't received your refund after 10 business days, first check with your bank or card provider, as processing times vary. If the refund still hasn't arrived, contact us and we will chase it up.